Vertical package

Construction And Field Service Ops

Estimator, scheduling, and technician workflows that need clean intake and booked follow-up.

Construction And Field Service

Quote requests, missed calls, and appointment logistics spread across office and field teams.

From GBP 6,000/mo5 linked services

Core outcomes

3

Commercial and operational outcomes already mapped to the bundle.

Workflow templates

4

Workflow blueprints that operationalize the bundle once dependencies are ready.

Connector lanes

7

Provider and connector categories that need to be available for the bundle.

Tracked KPIs

4

Operational or commercial scorecards the bundle is already designed to surface.

Operating model

The service families and workflows inside this bundle

Vertical packages turn the public service families into one more opinionated rollout path, with onboarding, dashboards, and KPI expectations already aligned.

Service-to-vertical map

How this vertical is assembled from shared modules

Construction and field-service packages reuse the same intake, booking, follow-up, and reporting primitives without inventing a separate estimator stack.

Service roles

Advanced Google Ads

Provides paid-acquisition coverage where quote volume and service-area intent matter to the job pipeline.

Demand generation

AI Lead Intake OS

Captures quote requests, missed calls, and channel context before office staff triage the lead.

Job request intake

AI Sales Automation OS

Keeps callbacks, reminders, and estimate progression consistent after the first response.

Quote and booking follow-up

AI Communications OS

Handles messaging and voice touchpoints for surveys, site visits, and job updates.

Reminder and callback transport

Appointment Automation

Turns qualified job requests into booked visits with shared reminder and handoff rules.

Survey scheduling

Assembly sequence

Drive job demand into one intake lane

Paid demand and direct inquiries land in the same lead-intake workflow so the office team does not juggle disconnected sources.

Services

Google Ads · Lead Intake OS

Workflows

Lead Intake Router · Qualification Follow-Up

Agent packs

Lead Intake Pack

Book surveys and keep quotes moving

Sales automation and appointment workflows reuse the shared booking and reminder primitives already in the platform.

Services

Sales Automation OS · Appointment Automation

Workflows

Appointment Setter · Qualification Follow-Up

Agent packs

Sales Automation Pack · Communications Pack

Close the loop on conversion quality

Reporting modules connect campaign posture, callbacks, and booked work without creating a field-service-only analytics stack.

Services

Communications OS · Google Ads

Workflows

Missed-Call Textback

Agent packs

Communications Pack

Blueprint map

What the bundle maps to inside NEXA OS

The same package record now maps to workflow templates, agent packs, onboarding modules, dashboard modules, and reporting without splitting public and operational definitions.

Workflows

Automation templates

Lead Intake Router

Normalizes inbound requests and pushes them into the right queue or owner.

Qualification Follow-Up

Scores fit, asks the next question, and keeps follow-up moving.

Appointment Setter

Books meetings or site visits with reminders and handoff context.

Missed-Call Textback

Catches missed or after-hours calls and starts the recovery lane immediately.

Agent packs

AI workforce coverage

Lead Intake Pack

Agents that qualify, route, and summarize inbound demand.

Sales Automation Pack

Agents for nurture, booking, and opportunity follow-up.

Communications Pack

Channel-aware agents for messaging, reminders, and missed-call recovery.

Onboarding

Launch checklist

Workspace Baseline

Define owners, source systems, and the first service boundaries.

Connector Readiness

Confirm every required connector before workflows are activated.

Workflow Approvals

Review risky automations and sign off on change-control rules.

Handoff Rules

Clarify who owns each stage when automation stops and humans take over.

Dashboard and reporting

Where teams track the rollout

Lead Intake

Queues, qualification posture, and handoff readiness.

Bookings

Scheduling posture, reminder coverage, and conversion handoff.

Messaging Ops

Transport health, sequence posture, and message operations.

Voice Ops

Voice routing, missed-call recovery, and transcript visibility.

Analytics Scorecards

Service and package KPI scorecards tied to real workflows.

Lead Funnel

Tracks inbound demand quality from capture through qualification.

Pipeline Velocity

Monitors movement from qualified demand into booked or closed states.

Response SLA

Measures response-speed posture across support and revenue lanes.

Launch notes

Vertical onboarding notes and KPI mapping

These notes annotate the shared onboarding and reporting modules for this vertical without introducing a separate implementation path.

Onboarding notes

Lock the service-area model early

Define regions, job types, and ownership boundaries before inbound requests start getting auto-routed.

Workspace Baseline

Connect ads, booking, and CRM in one pass

Google Ads, CRM, calendar, messaging, voice, workflow, and analytics need the same conversion and job-state vocabulary.

Connector Readiness

Approve quote and reminder automations

Confirm where estimate follow-up, reminder cadence, and anomaly alerts need human review before launch.

Workflow Approvals

Clarify office-to-field handoff

Document when the office team, estimator, or technician owns the next action so automated nudges stop in the right place.

Handoff Rules

Reporting and KPI map

Lead Funnel

Shows how campaign and inbound job demand moves from first touch into qualified opportunities.

2 KPIs
Speed-to-leadBooked-job conversion rate

Pipeline Velocity

Tracks how fast surveys, estimates, and quote follow-up turn into scheduled work.

2 KPIs
Survey booking rateBooked-job conversion rate

Response SLA

Keeps callback, missed-call recovery, and quote follow-up timing visible to the office team.

2 KPIs
Speed-to-leadQuote follow-up coverage

Readiness and compliance

Dependencies that keep the bundle trustworthy

These bundles deliberately call out operational dependencies and compliance considerations so public storytelling does not pretend the rollout is push-button.

Deployment dependencies

Service-area routing rules approved

Estimator availability synced

Quote follow-up timing confirmed

Provider mapping

Google Ads

This bundle already maps to the shared workspace connection seam for Google Ads.

Apideck CRM

This bundle already maps to the shared workspace connection seam for Apideck CRM.

Twilio

This bundle already maps to the shared workspace connection seam for Twilio.

Google Calendar

This bundle already maps to the shared workspace connection seam for Google Calendar.

n8n

This bundle already maps to the shared workspace connection seam for n8n.

Google Analytics 4

This bundle already maps to the shared workspace connection seam for Google Analytics 4.

Compliance watchpoints

Capture opt-in for text reminders and callbacks

Restrict job-site details to approved operational users

Connector requirements

Google Ads

Workspace connection

Google Ads access is required for campaign posture, lead feedback, and anomaly visibility.

CRM sync

Workspace connection

CRM connectivity keeps estimator notes, lead stages, and booked jobs aligned with intake workflows.

Messaging transport

Workspace connection

Twilio-backed messaging supports callback coverage and reminder sequences without a separate vendor-specific fork.

Voice transport

Workspace connection

Voice transport remains necessary for missed-call recovery and job-request capture.

Calendar

Workspace connection

Calendar sync is the shared booking seam for site visits, surveys, and follow-up appointments.

Workflow engine

Workspace connection

n8n orchestrates intake, qualification, appointment, and reporting flows without bespoke scheduling logic.

Analytics

Workspace connection

Analytics posture keeps campaign and booking scorecards tied back to real lead outcomes.

Expansion path

The next lanes this bundle usually unlocks

Vertical packages can start with a narrow industry problem, then expand into adjacent service families once the core lane is stable.

Trust posture

Why the bundle page does not over-claim delivery maturity

The public bundle story is intentionally tied back to the same shared records that power dashboards, forms, onboarding, and later activation work.

Catalog-driven

Shared catalog, not page-local copy

Services, bundles, pricing posture, workflow links, and form deep links resolve from the same typed service catalog.

Production path

Lead capture stays durable-first

Contact and audit requests still flow through one shared capture service with hashing, rate limits, and downstream dispatch tracking.

Truthful boundary

Delivery state stays honest

Public pages describe scope and rollout inputs, while real workspace activation and readiness remain in dashboard and admin service ledgers.